Permanent, Full Time
Responsive Repairs - 40 hours - worked between 8am and 8pm Monday to Saturday - rota basis. Voids - 40 hours worked 8am and 5pm Monday – Friday
Responsible for the delivery and completion of repairs within customers' homes and empty homes (voids). As a multi-discipline trade operative, the role includes carpentry, plumbing, plastering, tiling, decorating, bricklaying, window & door repairs, groundworks, and fencing.
The role demands professionalism, empathy, adaptability, and a commitment to high-quality service and customer satisfaction.
Key Responsibilities
* Deliver a wide range of repair tasks to a high standard.
* Provide excellent customer service and ensure positive outcomes.
* Adhere to all SHEQ policies, procedures, and safe working practices.
* Maintain van stock and order materials responsibly.
* Communicate effectively with supervisors, colleagues, and customers.
* Attend training, toolbox talks, and appraisals.
* Ensure company property and equipment are well-maintained.
* Maximise first-time fix rates and productivity.
* Contribute to continuous improvement and team collaboration.
Key Performance Indicators (KPIs)
* Compliance with SHEQ standards and training requirements.
* High customer satisfaction scores and low complaint rates.
* First-time fix rate and productivity metrics.
* Quality of workmanship and post-inspection results.
* Efficient use of materials and van stock.
* Accurate and timely job reporting.
Person Specification
Essential
* Strong commitment to customer service excellence.
* Organised, self-motivated, and able to manage time effectively.
* Good communication and problem-solving skills.
* High attention to detail and quality.
* Basic IT literacy for using handheld devices and job systems.
* Broad trade and construction experience.
* Sound knowledge of health and safety practices.
* Experience working under time constraints.
Desirable
* Willingness to learn new construction skills and develop within the role.
* Experience working in occupied homes.
* Familiarity with NHF schedule of rates.
* Training in handling non-licensed asbestos.
Qualifications
* GCSEs or equivalent.
* NVQ Level 2 or higher in a construction trade, or C&G Multi-skills.
* Full clean driving licence.
Desirable Qualifications
* CSCS Card.
* First Aid Training.
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
INDMED
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes – for rent, sheltered, residential care and shared ownership.
We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.
We own or manage over 19,500 homes and over 500 staff.