Job Title: Head of Property Management
Location: North London
Salary: Circa £50,000
Hours: Monday-Friday, 8:00-17:00 ideally
About the Role
My client is an independent, family-owned Private Office with a mixed portfolio of residential and commercial properties across Prime Central London and North London. The portfolio includes private holdings, block management, freeholds and a selection of external landlord instructions, with properties in locations such as Mayfair, Hampstead, Marylebone and Crouch End. The variety of the portfolio offers excellent exposure and long-term career development within the property industry.
As one of the few truly independent agencies remaining, my client combines the structure, systems and technology of a corporate agency with the personal, hands-on approach of an independent. This creates a genuinely unique working environment.
The North London office has recently been refurbished and offers a modern, professional yet friendly workspace. With a new Managing Director in place, the business has a strong mix of long-standing team members and experienced new hires, creating a collaborative environment where you will be working alongside capable, like-minded professionals.
This Head of Property Management role is pivotal to the business and will suit someone confident in managing a small team of Property Managers and taking ownership of day-to-day operations.
Key Responsibilities
* Acting as the central point of contact for a designated portfolio
* Dealing with and resolving maintenance and general enquiries in a timely manner
* Proactively managing repairs and refurbishments
* Arranging pre-tenancy works for new tenancies
* Ensuring all properties are compliant with current legislation
* Overseeing the block management function, including service charge management
* Signing off contractor invoices
* Managing insurance claims, including processing claims, obtaining quotes and ensuring works are completed
* Managing the diary for the internal maintenance team
* Overseeing the Property Management team, currently consisting of a Property Manager and Property Management Assistant
* Approving holiday and absence requests for the team
* Holding weekly Property Management meetings and following up with minutes and actions
* Updating mail merge letters in line with ARLA, PRS and company guidelines and procedures
* Handling departmental complaints and escalations
* Working closely with the Managing Director
Requirements
* Proven experience working as a Senior Property Manager and managing a small team of Property Managers.
* Experience managing a portfolio autonomously and acting as a key point of contact
* Strong organisational and communication skills
* Ability to multitask and manage competing priorities
* Confident using property management and CRM systems
* A proactive, solutions-focused mindset
* A collaborative approach and willingness to work closely within a small, supportive team
* A strong "can-do" attitude
Benefits
* Competitive salary £50,000
* Supportive, family-run business with excellent staff retention
* Modern, refurbished office with air conditioning
* Hybrid working potential
* Hot-desking option in Mayfair
* Exposure to a prime London property portfolio
* Involvement across multiple aspects of the property management lifecycle