Sheffield Teaching Hospitals NHS Foundation Trust
About
Sheffield Teaching Hospitals NHS Foundation Trust manages the five adult hospitals and many of the Community Health Services in Sheffield and is one of the UK's busiest NHS Trusts. We employ around 18,000 staff and provide around one million patient episodes each year, making us the second largest NHS trust in England. As well as providing hospital services for our local population, our hospitals provide a range of vital regional and national specialties. Regionally these include cardiac and orthopaedic surgery, neurology and renal care. National services include pulmonary hypertension treatment, particular ophthalmology, spinal and neurosurgical care, and specialist cancer treatments. We have been one of the best performing NHS organisations in the country over the last five years including winning the title of 'Hospital Trust of the Year' in the Good Hospital Guide three times. The Trust has strong partnerships with the University of Sheffield, Sheffield Hallam University and other healthcare providers to remain at the forefront of clinical sciences, teaching and research. The Northern General is the largest of our hospitals located to the north of the city, the hospital is spread out over a large site. Amongst the specialist services located there are orthopaedics, renal, spinal injuries and cardiothoracic (heart and lung) services. Sheffields Adult Accident & Emergency department is also based here and is one of three Major Trauma Centres for the Yorkshire & Humber Region. The Royal Hallamshire is a major acute teaching hospital based around a tower block of 800 beds and a large outpatient department. The hospital is home to a range of expert specialist services which include a dedicated neurosciences department, the Sheffield Vision Centre, specialist Haematology centre and award winning Gastroenterology department. Alongside the Royal Hallamshire is the Jessop Wing, a purpose built building providing round the clock maternity care and specialist neonatal intensive care. Weston Park is a specialist cancer hospital providing a full range of non-surgical cancer services to the population of South Yorkshire, North Nottinghamshire and North Derbyshire. It also enjoys national and international recognition for certain specific treatments. It has 140 beds and is home to a specialist cancer research centre and one of the UKs only teenage cancer units. The Charles Clifford is a dental teaching hospital linked to The University of Sheffields School of Clinical Dentistry. The hospital provides dental outpatient services and emergency dental services for the city. The Trust also delivers a range of community services to provide care closer to home and prevent hospital admissions wherever possible. We want to recruit and retain the best staff to organisation to deliver our commitment to high quality patient care.
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Key details
Location
SiteNorthern General HospitalAddressHerries RoadTownSheffieldPostcodeS5 7AUMajor / Minor RegionSouth Yorkshire
Contract type & working pattern
ContractPermanentHours37.5 hours per week (full time and part time opportunities available)
Salary
Salary£23,615 pa/pro rata for part time staffSalary periodYearlyGrade(NHS AfC: Band 2)
Specialty
Main areaTrust wideInterview date03/03/2025
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, well take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job Overview
We are seeking a dedicated and motivated Clerical Officer to join our dynamic Medical Imaging and Medical Physics Department. This is an exciting opportunity for individuals with experience in reception and administration to become an integral part of our multi-disciplinary team. The role will be based across two hospital sites: the Royal Hallamshire Hospital and the Northern General Hospital.
The ideal candidate will bring a flexible and adaptable approach to their work, as the role may involve a variety of tasks to support the smooth operation of our department. While previous experience in a hospital or healthcare environment is desirable, it is not essential, as full training and support will be provided to the right candidate.
This position offers the chance to work in a fast-paced and rewarding setting, where you will play a key role in ensuring the efficient delivery of services within the Medical Imaging and Medical Physics Directorate. If you are a proactive individual with strong organisational skills, a positive attitude, and a commitment to providing excellent administrative support, we would love to hear from you.
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Responsibilities
This is a vital role within our Radiology Department, playing a key part in the delivery of high-quality patient care by managing the patient pathway and providing essential support to our wider team. Our roles are diverse, fast-paced, and rewarding, offering the opportunity to make a real difference to patient outcomes. Your day-to-day responsibilities will include:
Receive and process all routine, urgent, and Faster Diagnosis Framework electronic and paper referrals, ensuring adherence to standard operating procedures and radiology protocols.
Coordinate patient appointments using various communication methods (phone, email, text, etc.), offering choice of dates, times, and locations, and confirming all details, including special requirements (e.g., transport, interpreters).
Maintain accurate patient records, ensuring demographic details are up-to-date and all interactions are recorded in relevant IT systems (e.g., Lorenzo, CRIS, ICE) to ensure a full audit trail.
Support the radiology team by arranging additional appointments, requesting necessary information from other providers, and assisting with the coordination of pre-procedure diagnostics.
Uphold patient confidentiality and comply with all Sheffield Teaching Hospitals policies, procedures, and guidelines, including mandatory training requirements.
Working for our organisation
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, well take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
The successful candidate will join a friendly, supportive, and collaborative team that values the contributions of all staff. We offer excellent training and development opportunities to help you grow in your role and advance your career within the NHS.
If you are enthusiastic about making a difference in patient care and would like to discuss this exciting opportunity further, please do not hesitate to get in touch. We look forward to hearing from you.
Detailed Job Description And Main Responsibilities
Please see attached job description and person specification for a detailed description of this roles main responsibilities.
hen you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.
When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.
You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.
If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation. Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position. All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.
For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook .
Applicant requirements
info The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Qualification
Essential criteria
GCSE at Grade C in English and Maths (or equivalent qualifications) or equivalent experience
Desirable criteria
NVQ Level II in Business Administration / Customer Service / IT
Experience
Essential criteria
Experience of working within an office environment
Experience of working in a public facing role
Desirable criteria
Relevant experience within the NHS
Special Abilities
Essential criteria
Knowledge of / experience of using information and/or customer service systems.
Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Documents
Job Description (, 184.6)PDFKB
Person Specification (, 168.6)PDFKB
Candidate Application Best Practice Guide - please read before completing your application (, 236.3)PDFKB
Information for Applicants on the Trust & Selection Process (, 763.8)PDFKB
Getting to Work at Sheffield Teaching Hospitals (, 501.0)PDFKB
Candidates with Disabilities Useful Contacts (, 113.1)PDFKB
Applicants - How We Use Your Information (, 87.4)PDFKB
Policy Statement on the Recruitment of Ex-Offenders (, 124.0)PDFKB
EUSS Introduction to EUSS Factsheet (, 279.6)PDFKB
Staff Benefits (, 2.7)PDFMB
A Guide to Using Artificial Intelligence and With Your Personal Statement (, 163.6)PDFKB
Further details / informal visits contact
Namejenny binghamJob titleDeputy Operational ManagerEmail address [email protected]Telephone number
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