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Customer Success Engineer, Luton, Bedfordshire
Client: Gemba
Location: Luton, Bedfordshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
3
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Customer Success Engineer – Fintech & BaaS (UK, Hybrid)
Join the Financial Infrastructure Revolution at Gemba
Gemba is an award-winning neobank and a prominent financial infrastructure provider on a mission to streamline business payments. We empower businesses from ambitious fintech startups to established enterprise firms with the tools to build, manage, and scale their financial operations. Backed by programs from industry leaders like Mastercard, Microsoft for Startups, and EY, we are building the future of business banking. We are looking for a passionate and deeply technical Customer Success Engineer to join our remote UK team and become a pivotal part of our growth story.
Architecting Customer Success on Our BaaS Platform
As a Customer Success Engineer at Gemba, you are more than a support contact; you are a trusted technical and strategic advisor. Your mission is to ensure our clients achieve transformative outcomes by leveraging Gemba's powerful Banking-as-a-Service (BaaS) platform. You will bridge our innovative financial products with our clients' business goals, guiding them to build, launch, and scale their financial services on our infrastructure. This is a highly technical, client-facing role combining product expertise, solution engineering, and customer advocacy to deliver value.
How You'll Make an Impact
* Serve as the primary technical and strategic partner for clients, from fintech startups to enterprise partners, guiding them from API integration to full-scale value realization and expansion.
* Provide hands-on guidance for integrating our BaaS APIs, troubleshooting payment flows (Faster Payments, SEPA, SWIFT), and configuring White Label solutions to meet customer requirements.
* Identify opportunities for clients to maximize revenue-share potential and drive account growth by demonstrating the platform's business value.
* Master the Gemba platform's capabilities, including multi-currency accounts, bulk payments, and AI-driven compliance, and relay customer feedback to Product and Engineering teams.
* Create technical presentations, diagrams, and guides to help clients integrate and operate efficiently.
* Manage complex customer implementations, coordinating internally to ensure smooth onboarding.
What You'll Bring to Gemba
* Experience:Technical, client-facing roles in fintech, payments, or BaaS companies (e.g., Customer Success, Solutions Architect, Technical Account Manager).
* API Skills:Hands-on with RESTful APIs and integration lifecycle, working with developers on complex challenges.
* Business Acumen:Ability to connect technical solutions to business outcomes, discussing ROI and growth strategies.
* Communication:Native-level English, able to articulate technical concepts clearly and effectively.
* Technical Foundations:Understanding of software engineering principles and web/mobile app development.
Additional Skills That Will Set You Apart
* Experience with UK/EU payment rails (FasterPayments, BACS, CHAPS, SEPA).
* Knowledge of client segments: fintech startups, SaaS, payroll, advisory firms.
* Understanding of KYC/KYB and compliance in financial services.
* Data-driven mindset for customer value and product improvements.
* Experience with cloud environments and platform deployment/scaling.
How to Apply
Send your CV and any additional info (cover letter, portfolio, or note on your passion for financial infrastructure) to [emailprotected]
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