Location: Burton-on-Trent (Hybrid) Salary: £24,000, increasing to £25,000 after successful 6-month probation Hours: 35 hours per week (7 hours per day, flexible between 7:30am - 6:00pm) Looking for your next step in a people-focused, structured role? This could be the perfect fit. Join a well-established and respected organisation where your contribution truly matters. This is a fantastic opportunity to become part of a friendly, collaborative team that values excellent customer service and teamwork. As a Customer Service Advisor, you'll be at the heart of the business, supporting members and customers through efficient and thoughtful communication. Whether you're responding to enquiries or resolving issues, your work will help maintain the company's reputation for outstanding service. What You'll Be Doing Responding to customer queries via email and phone Managing incoming requests using a ticketing system Ensuring timely and effective resolution of issues in line with service standards Working closely with your team to handle a high volume of email correspondenceWhat You'll Bring A methodical, process-driven approach to tasks Strong attention to detail and pride in producing accurate work Calmness and professionalism when dealing with challenging situations A positive, team-oriented attitudeIdeal Experience Previous experience in customer service or administration, especially involving written communication Confident using Microsoft Word, Excel, and CRM systems Excellent grammar and written communication skillsPerks & Benefits 25 days annual leave your birthday off 8 bank holidays Free on-site parking Healthcare plan Supportive working environment with flexible hours and hybrid working options Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website