Overview
Pertemps are recruiting on behalf of our client that is a successful and well-established company based in Rosyth. We are looking for a confident and pro-active Customer Service Advisor to join the team. If you are passionate about delivering exceptional customer experiences, we want to hear from you.
Job Details
* Job Title: Customer Service Advisor
* Location: Rosyth
* Salary: Up to £25,500 - based on experience
* Start Date: ASAP
* Job Type: Permanent - Full Time
* Saturday working required: 1 in 4
What’s on Offer
* Competitive salary based on experience
* A range of company benefits
* A positive, inclusive, and team-oriented culture
* Clear pathways for career progression and development
Key Responsibilities
* Be the first point of contact for customers across phone, email, live chat, and social media
* Deliver outstanding customer support and resolve queries efficiently
* Promote products and services, using up-selling and cross-selling techniques where appropriate
* Process orders, returns, and refunds in line with company procedures
* Maintain accurate and detailed records of customer interactions
* Escalate unresolved issues to the appropriate internal teams
* Meet and exceed service KPIs
* Share customer insights to help improve service delivery
Key Skills and Experience
* Previous experience in customer service or a similar role
* Excellent communication skills with a customer-first attitude
* Strong attention to detail and confident problem-solving skills
* Ability to multitask and stay organised in a fast-paced environment
* Comfortable using CRM systems and standard office software (e.g., MS Office)
If you are interested in the Customer Service Advisor position, please click apply now
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