Service Solution Architect
Location: Remote
Length: 6 months
Rate: TBC
Purpose of the Role The Service Solution Architect is responsible for designing the endtoend service solution for complex strategic deals (e.g., multisite hospitality, holiday park groups, defence/public sector estates). They ensure Wifinity's technical network design, operational capability, service management, and resourcing model come together into a coherent, compelling, and deliverable service proposition.
Key Responsibilities 1. EndtoEnd Service Design
1. Define the overall service architecture, integrating operational processes, service layers, support model, and commercial assumptions.
2. Ensure the service proposition meets the client's operational requirements, experience expectations, and contractual obligations. 2. Operational & Service Management Design
3. Design the endtoend operating model including:
4. Incident, request, change & problem management
5. Service desk workflows and escalation paths
6. Capacity management, monitoring, reporting, and SLAs
7. Align with internal service teams (Service Desk, NetOps, Field Teams) to ensure feasibility and readiness. 3. Resourcing & Delivery Model
8. Define required resourcing levels across support, engineering, monitoring, field services, and onboarding.
9. Work with Delivery & Operations to confirm coverage, field capabilities, and surge capaci...