Technology Support Engineer Fully Onsite Contract Length: 12 months Location: London About the Role: Our client is seeking a dedicated Desktop Engineer to join their technology team on a 12 month contract. This vital role involves providing exceptional front-line technical support to employees across both front and back-office operations. The Desktop Engineer will play a key role in ensuring the smooth operation of IT infrastructure, which directly influences employee productivity and client service effectiveness. Key Responsibilities: Act as the primary contact for all IT-related issues, including hardware, software, and network problems. Resolve support tickets related to desktops, laptops, mobile devices, printers, and peripherals promptly and effectively. Support a diverse employee base, understanding the specific technology needs and urgency levels of different groups. Install, configure, and maintain various hardware and software, including deploying new devices, migrating user data, troubleshooting application issues, and performing hardware upgrades and repairs. Log, track, and prioritise support requests using the ticketing system, ensuring detailed and accurate documentation of troubleshooting steps and resolutions. Provide basic training and guidance on the use of new hardware, software, and security protocols. Adhere to security policies and compliance regulations, ensuring all devices and applications meet sec...