IT Support Engineer (1st / 2nd Line) Location: Gloucester (Hybrid working) Day Rate: Up to £230 per day (Inside IR35) Contract: 3 months Our client, a leading organisation in their sector, is hiring an IT Support Engineer to provide 1st and 2nd line support across their IT infrastructure. This is a great opportunity to join a busy IT environment, supporting day-to-day operations while gaining exposure to infrastructure, networking, and security technologies. What you’ll do Provide 1st and 2nd line support across hardware, software, and user issues Troubleshoot and resolve incidents across desktops, servers, and networks Support core infrastructure, including servers and cloud-based services Assist with basic firewall configuration and network troubleshooting Manage user accounts, permissions, and access via Active Directory Escalate complex issues to senior engineers where required You’ll work closely with internal IT teams and stakeholders to ensure a reliable and responsive IT service. What we’re looking for Proven experience in a 1st / 2nd line support role Strong troubleshooting skills within Windows environments Good understanding of networking fundamentals (DNS, DHCP, TCP/IP) Exposure to firewall technologies and basic security principles Experience with Active Directory and user administration The ideal candidate will be proactive, adaptable, and comfortable working in a fast-paced support environment. Why join? Immediate start in a hands-on technical role Exposure to infrastructure, networking, and security Hybrid working model Opportunity to make an impact in a short-term contract Apply now to support a fast-moving IT team in a key contract role