IT Analyst
Garelochhead, Helensburgh
Are you an IT professional with experience supporting users across a range of technical abilities? Do you enjoy troubleshooting issues and improving IT systems in a hands‑on environment? Would you like a role where you can develop your infrastructure skills while contributing to a secure and resilient IT function?
What’s in it for you?
- 30,000 basic salary
- 30 days holiday plus bank holidays
- Option to buy or sell up to 5 additional days of annual leave
- Pension scheme with up to 15% employer contribution (7% employee contribution)
- Hybrid working pattern - Monday to Thursday on site, Friday working from home
- Opportunity to work across a varied, multi-site organisation supporting around 300 users
What will you be doing?
- Providing day‑to‑day support for the organisation’s IT infrastructure and end users
- Resolving and escalating technical issues in a timely manner
- Monitoring systems to ensure security measures remain effective against cyber threats
- Supporting the administration and maintenance of business systems and IT services
- Managing the ordering, configuration and deployment of end‑user hardware
- Liaising with third‑party software, hardware and support providers
- Maintaining technical documentation, records and recovery procedures
- Supporting IT projects, including coordinating implementations when required
- Assisting with backup management and system recovery planning
- Identifying and resolving potential compatibility issues across the IT environment
- Ensuring IT policies and change management processes are followed
Where you’ll be doing it
You’ll be joining a well‑established organisation operating critical infrastructure across multiple sites throughout the UK. Working from a site close to Faslane, you’ll become part of a small, friendly IT team focused on delivering reliable, secure and fit‑for‑purpose technology services that support the wider business.
What you’ll need
- Relevant IT qualification or demonstrable experience within an IT support or infrastructure environment
- Typically 1‑2 years’ experience in a technical IT role such as 1st/2nd Line Support, Desktop Support or Junior Systems Administration
- Experience supporting users with varying levels of technical knowledge
- Good understanding of Windows Operating Systems and Microsoft 365 applications
- Experience performing basic Active Directory tasks, including user creation, password resets and group membership management
- Knowledge of basic networking concepts, including DNS, DHCP and IP addressing
- Experience configuring and troubleshooting laptops and desktop devices
- Ability to create and maintain clear documentation and accurate records
- Understanding of Microsoft 365 and Azure cloud services, with a willingness to expand your knowledge
- Willingness to learn and support technologies including SharePoint Online, Intune/Endpoint Manager and Group Policy
- Comfortable working with third‑party support providers
- Full UK driving licence, with flexibility to travel occasionally to other UK sites including overnight stays when required
- Ability to commute to Garelochhead within approximately 45 minutes to one hour
