1. Immediate start
2. Working in a well established organisation
About Our Client
The hiring company operates within the business services industry and is known for its commitment to providing professional and reliable services. As a small-sized organisation, they pride themselves on fostering a supportive and collaborative work environment.
Job Description
3. Respond to customer enquiries via phone, email, and other communication channels.
4. Provide accurate information about services and resolve customer issues promptly.
5. Maintain detailed records of customer interactions and follow up as necessary.
6. Collaborate with internal teams to ensure seamless service delivery.
7. Identify and escalate complex issues to the appropriate department.
8. Monitor customer feedback and suggest improvements to processes.
9. Assist with administrative tasks related to customer service operations.
10. Ensure all customer interactions meet the company's standards for professionalism and quality.
The Successful Applicant
A successful temporary customer service professional should have:
11. Previous experience in a customer service or client-facing role.
12. Strong communication and problem-solving skills.
13. The ability to manage multiple tasks and prioritise effectively.
14. A customer-focused attitude with attention to detail.
15. Proficiency in using customer relationship management (CRM) software or similar tools.
16. Flexibility and adaptability to work in a temporary position.
What's on Offer
17. Opportunity to gain experience in the business services industry.
18. A temporary role with the potential for networking and skill development.
19. Supportive and collaborative work culture in a small-sized organisation.
20. Convenient location with easy access to public transport.