Job Title: Compliance & Complaints Manager
Location: Primary Care Network – King’s Lynn
We are currently seeking an experienced Compliance & Complaints Manager to join a well-established Primary Care Network based in King’s Lynn.
This is an excellent opportunity for a healthcare professional with a strong background in compliance, governance, and complaints management within a primary care or wider healthcare setting.
Key Responsibilities:
* Manage and oversee the full complaints process across the PCN
* Ensure compliance with relevant healthcare regulations, standards, and policies
* Support practices within the network to maintain high levels of clinical governance
* Investigate and resolve complaints in a timely, professional manner
* Work closely with clinical and operational teams to improve patient experience and service quality
* Maintain accurate documentation and reporting for audits and governance requirements
Requirements:
* Previous experience working within a healthcare setting (primary care preferred)
* Strong understanding of compliance frameworks and complaints handling processes
* Excellent communication and stakeholder management skills
* Ability to manage sensitive issues with professionalism and discretion
* Strong organisational skills with attention to detail
This is a fantastic opportunity to join a supportive PCN environment and make a real impact on patient care and service quality.
If you are interested or would like further information, please get in touch