Remote Work: Hybrid
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.
Come make an impact every day at Zebra.
As a Customer Success Specialist for the UK and Nordics region, you will be the driving force behind our customers' post-sale journey. You will develop and execute programs that boost product adoption and ensure long-term retention for a key segment of our customers. By analyzing usage patterns and understanding our customers' unique business needs, you will act as a trusted advisor, helping them unlock the maximum value from Zebra's solutions.
You will play a crucial role in identifying growth opportunities, supporting renewal and retention efforts, and serving as the voice of the customer within our organization. This is an ideal role for a proactive, team-oriented individual with a passion for building relationships and driving measurable business results.
Responsibilities:
* Manage the complete post-sales journey for a portfolio of customers, from onboarding to renewal and advocacy.
* Analyze customer usage patterns to identify and drive the adoption of underutilized features.
* Ensure customers have the optimal product configuration to achieve their business goals and exceed expectations.
* Develop and implement change management plans for key lifecycle events, such as product transitions or support changes.
* Identify and support opportunities for upselling and cross-selling to drive additional revenue.
* Partner with internal teams to create targeted campaigns that highlight expansion opportunities for Account Managers and Customer Success Executives.
* Take ownership of renewal and retention results for your assigned accounts.
* Develop a deep understanding of the common business challenges our customers face to better map our solutions to their needs.
* Serve as the "voice of the customer," gathering and communicating valuable feedback to internal teams.
* Collaborate with Marketing, Sales, Engineering, and Product teams to ensure a seamless customer experience.
* Coordinate with our product and service teams to create clear, customer-facing communications about service improvements.
* Resolve product adoption challenges, escalating customer concerns as needed to the appropriate internal groups.
Qualifications:
* Bachelor’s degree or equivalent job experience is required.
* 2-5 years of experience in a customer-facing role such as Customer Success, Vertical Marketing, or Sales.
* A strong ability to learn new technologies quickly.
* Excellent verbal and written communication skills, with the ability to build strong relationships.
* The ability to synthesize complex data, identify key themes, and develop actionable recommendations.
* A logical and structured approach to building and executing effective plans.
* A proven track record of collaborating effectively with sales, operations, and other cross-functional leaders.
* A solid understanding of relevant industry workflows and the financial know-how to build ROI models.
Advantages:
* Understanding of Channel sales
* Knowledge of any Nordics language
Benefits:
* 25 days of vacation
* Up to 32 hours paid time off per year to volunteer with a charity of your choice
* Reward & Recognition scheme - earn points to spend online
* Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
* On Target Earnings
* Yearly salary increases according to individual performance
* Employee referral bonus for bringing New Talent to Zebra
* Pension Scheme with a matched contribution up to 7%
* Private medical and dental cover
* Access to an innovative online learning platform
* Cycle to work scheme
* Employee Assistance Program
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.