Neighbourhood services officer

🌟 Join Ocean Housing as our next Neighbourhood Services Officer 🌟

Location: St Austell, Cornwall (with travel across the region)
Salary: £30,562 per annum
Contract: Permanent
Hours: 37 Hours per week

Make a real difference in Cornish communities.

Are you passionate about people, community, and creating safe, thriving neighbourhoods? Do you thrive in a role where every day is different — where your work truly matters?

At Ocean Housing, we’re proud to provide quality homes and meaningful support to over 5,000 residents across Cornwall. We're now looking for a Neighbourhood Services Officer to join our dedicated Neighbourhood Services team and help us deliver exceptional tenancy and community services.

💙 Why Ocean Housing?

As a leading Cornish housing provider, we’re committed to:
✨ Putting customers at the heart of everything we do
✨ Building strong, safe communities
✨ Supporting our teams with training, wellbeing, and development
✨ Promoting equality, diversity, and inclusion
✨ Working collaboratively to deliver high‑quality housing services

🏡 About the Role

As a Neighbourhood Services Officer, you’ll manage a designated patch of tenancies and play a vital role in supporting residents, tackling issues, and helping our communities flourish.

You will:
✔ Deliver high‑quality estate and tenancy management services
✔ Build strong relationships with tenants, partners and local agencies
✔ Carry out tenancy visits, inspections, and support sustainability
✔ Respond proactively to tenancy breaches, ASB, safeguarding and housing issues
✔ Support vulnerable customers with empathy and professionalism
✔ Help shape neighbourhood improvements and community initiatives
✔ Be an ambassador for Ocean Housing and our values every day

This is a fast‑paced, rewarding role where no two days are the same — and where your contribution has a direct positive impact on people’s lives.

🌱 What We're Looking For

We're seeking someone who is:

⭐ Customer‑focused — passionate about delivering excellent service
⭐ Resilient and empathetic — calm under pressure and sensitive to residents’ needs
⭐ A strong communicator — confident, clear and professional
⭐ Organised and proactive — able to manage a busy caseload
⭐ A team player — supportive, collaborative and positive
⭐ IT‑literate — confident in using MS Office and case management systems

Essential Experience Includes:

* Dealing with customers in challenging or sensitive situations
* Delivering face‑to‑face customer service
* Administration and accurate record‑keeping

A Level (or Level 3 equivalent) is required.
Housing‑related qualifications or CIH membership are desirable, but not essential.

🚗 Other Requirements

* Ability to travel independently across Cornwall
* Emotional resilience
* Flexibility, initiative and a positive approach to change

🌟 Why You’ll Love This Role

You’ll be joining a friendly, passionate, purpose‑driven organisation where your voice is valued, your wellbeing matters and your development is supported.

Working at Ocean Housing means being part of something bigger — helping people feel safe, supported and proud of their homes and neighbourhoods.

🌟 What are our benefits?

We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:

* 27 days holiday + bank holidays
* Professional membership fees paid
* Company sick pay scheme
* Workplace pension with death in service benefit
* Home office work payment
* Medicash health plan (including dental & optical)
* Cycle to work scheme
* Rewards & recognition programme
* On-site parking
* Employee assistance programme
* Family-friendly policies

📅 Key Dates:

* Closing Date: Wednesday 11th March 2026 at Midnight
* Interview Date: Monday 23rd March 2026 (face to face, Stennack House, St Austell)

📩 Ready to Make an Impact?

If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you.

Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon!