Job Description
About the role
Farnborough Airport Limited is looking to recruit a Customer Service Agent to work as part of the larger Customer Service team and report into the Customer Service Manager.
Within this role you will work as part of a team to:
1. Provide excellent customer service to all passengers and crew travelling through the airport.
2. Accompany passengers and their luggage to lounge areas.
3. Ensure that the terminal and all passenger lounges are maintained to exceptional standards.
4. To be responsible for an efficient and safe transport of passengers and crew to and from the aircraft in a company vehicle or by escorting the passengers in their own vehicle.
5. Provide support and assistance to crew.
6. To assist all visitors, arriving and departing, with any specific requirements they might have, including hotel/restaurant bookings, car hire or other ground transportation.
7. To be responsible for meeting and greeting every aircraft arriving as soon as they land, whether flights with passengers or “empty” flights.
8. To provide welcome and check-in facilities for large flights in accordance to current operating procedures.
9. To facilitate the arrival and departure process for passengers having to be checked by the Government agencies (Immigration, Special Branch, Customs, VAT (wher...