What You'll Be Doing Here:
This role is based in our Cumbria Office in Whitehaven (CA28 8YU), you will be the key link between our customers and our field-based operations team. You'll be assisting the Contract Managers with proactively managing customer contracts, scheduling work on our system (Archibus). Overseeing the Legionella testing; this involves the submission of samples to labs, follow-up, and ensuring all results are accurately recorded.
You will handle customer contact, like enquiries, complaints, and quotes, while keeping both customers and field engineers updated on schedule changes.
Who We're Looking For:
You'll need excellent communication skills and be able to build strong relationships with both clients and our team. It would be a great advantage if you have experience working with field-based teams, managing purchase orders, working with job sheets and producing reports and quotations.
What we offer:
This is a permanent and full-time role (38.5 hours/week, Monday to Friday), and you can truly switch off as there's no on-call or weekend work.
We are dedicated to your growth and development offering flexibility and a family-oriented culture with promotions from within. You'll also receive 25 days of holiday plus bank holidays and access to a Vivup employee benefits platform.
Salary: £24,444.42
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