Locality Manager (Retirement Living)
Location: South (e.g., Berkshire, Oxfordshire, Surrey, East Sussex, Wiltshire, Devon)
Salary: £55,000 per annum
Vacancy Type: Full Time
Closing date: 07 May 2026
We are looking for an experienced Locality Manager to lead Retirement Living services across the South, ensuring high‑quality, personalised support.
About the role
As a Locality Manager, you will be responsible for the operational delivery of retirement living services across your locality. You’ll lead tenancy and neighbourhood management, champion customer experience, and work with partners to build safe, inclusive communities. You’ll also coach, mentor and develop Housing Officers and frontline staff.
What you’ll be doing
* Lead tenancy services including allocations, tenancy management and enforcement
* Manage neighbourhoods to ensure estates are clean, safe and well maintained
* Support customers with complex needs through effective case management and multi‑agency working
* Champion complaint resolution and use learning to continuously improve services
* Ensure services comply with housing legislation, safeguarding requirements and regulatory standards
* Build strong relationships with residents, community groups, local authorities and partners
* Use performance data and KPIs to drive service improvements and customer satisfaction
* Line‑manage Housing Officers and embed a culture of coaching, development and accountability
* Contribute to service planning, area‑based initiatives and wider organisational priorities
You’ll need
* Experience in housing management or community services
* A solid understanding of tenancy law, housing regulation and safeguarding
* Proven experience coaching and developing high‑performing teams
* Strong communication, conflict resolution and stakeholder management skills
* Ability to analyse performance information and use data to improve outcomes
* Experience leading teams, managing performance and handling complex situations with professionalism and empathy
Equal Opportunities
This is an equal opportunity employer. We welcome applications from all qualified candidates and are a Disability Confident Employer.
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