Senior Business Support Officer (Technical)
Location: Bristol(fully office based initially. Once training is complete, hybrid working can be considered for up to 2 days per week at home. )
Payrate: £15.38 per hour via PAYE / £19.43 per hour via Umbrella
Working Pattern: Monday-Friday (Daily Start Time and End time might vary depending on Business needs, but will generally be 9 - 5 with some flexibility)
Hours: 37 hrs per week
Contract Length: 4 Months
Purpose of the job
Delivers technical business support services to internal & external customers in one or more areas using skills and knowledge which may be unique to specific business processes. Contribute to the work of the team to ensure quality outputs, carry out support where required, promote ideas for ways of working/team development to improve outputs. At all times operate having regard to current legislation, best practice & service delivery plan/operational performance targets.
Key job outcomes/accountabilities
1. Coordinate a complex area of Administration or Business Support work. Take ownership and responsibility for end to end processes and assist in the development & delivery of day-to-day operational business and/or projects including taking a minor role in projects or pieces of work to ensure that all learning is effectively applied and adapted to the job and that the division's plans and targets are achieved.
2. Respond to enquiries from internal and external customers and stakeholders including escalated issues, taking responsibility for satisfactory resolutions.
3. Interpret rules and guidelines in order to find solutions and to know when something needs to be referred to manager.
4. From the work schedule provided, support working models to ensure that service and customers are fully supported and that the service is working in an integrated manner.
5. Assist in the day-to-day delivery of frontline customer services to colleagues, members of the public, elected members, contractors and other directorate customers in accordance with the council's core values and the key performance indicators.
Key job outcomes/accountabilities
6. Undertake office duties to include, although not exhaustive: opening & sorting of post, scanning, photocopying, maintaining site resource diaries through schedule management
7. Ensure secure handling of confidential data, which includes sensitive contract information to comply with Client policy and with the Data Protection Act.
8. Provision of business support advice which will include a specialist area which assists in the delivery of projects.
9. Responsibility for day-to-day operational issues and to deal with escalated issues.
10. Use discretion in the deployment of resources and in the provision of services to customers within rules and guidelines.
This job description sets out the key outcomes required. It does not specify in detail the activities required to achieve these outcomes.
General Accountabilities
11. So far as is reasonably practicable, the post holder must ensure that safe working practices are adopted by employees and in premises/work areas for which the post holder is responsible to maintain a safe working environment for employees and service users. These are defined in the Corporate Health, Safety and Welfare Policy, departmental policies and codes of practice
12. Work in compliance with the Codes of Conduct, Regulations and policies of the Client.
13. To model and promote good equalities practice and value diversity across the service.
14. Ensure that output and quality of work is of a high standard and complies with current legislation / standards.
15. Ensure that all mandatory training is undertaken as required e.g. - Client Induction, Health and Safety, Equalities, Safeguarding Children and Safeguarding Adults. Please note - this is not a comprehensive list.