Department: Central Services
Location: Cheltenham
Compensation: £28,000 - £35,000 / year
Description
The HR Coordinator plays a vital role in delivering a seamless and professional people experience across the full employee lifecycle. Providing high-quality, reliable administrative support, this role ensures that core People processes are delivered accurately, efficiently and in full compliance with policy and legislation.
As a key member of the People team, the HR Coordinator maintains robust HR administration, safeguards the integrity of employee data, and ensures clear, effective coordination between HR, payroll and the wider organisation.
This role is central to creating a smooth colleague journey, strengthening operational excellence, and proactively reducing organisational risk.
Key Responsibilities
Deliver end-to-end HR administration across the employee lifecycle, including onboarding, changes to terms and conditions, offboarding and HR system updates.
Act as the first point of contact for HR queries, providing guidance on process and triaging or escalating matters to HR Business Partners where appropriate.
Coordinate the administrative aspects of employee relations processes, including documentation, meeting arrangements, correspondence and case tracking.
Support the implementation and communication of HR policies and procedures through accurate documentation, updates and colleague communication.
Collaborate with Talent Acquisition to coordinate recruitment administration and onboarding activity.
Coordinate organisational processes such as performance management cycles, ensuring accurate tracking, communication and documentation.
Support reward and benefits administration, including renewals, data preparation and colleague communications.
Maintain accurate, confidential HR records and ensure data integrity across HR systems, compliance documentation and reporting.
Complete administrative activity linked to compliance requirements, including right-to-work checks and sponsorship record-keeping, ensuring audit readiness.
Contribute to HR projects, continuous improvement initiatives and the development of efficient, reliable HR processes.
Maintain HR documentation including policies, procedures, handbooks, templates and standard communications.
Act as a central coordination point between HR and payroll, ensuring accurate and timely data flow, clear communication and prompt resolution of discrepancies.
Take ownership of HR administrative workflows, identifying and implementing improvements that enhance service quality, efficiency and colleague experience.
Essential
Skills, Knowledge and Expertise
Proven experience in HR administration.
Strong attention to detail and commitment to data accuracy and confidentiality.
Ability to manage multiple tasks, prioritise effectively, and meet deadlines.
Clear and professional communication skills, with confidence collaborating across teams.
Proactive, organised, and accountable approach to work, taking ownership of tasks and workflows.
Exposure to compliance activities such as right-to-work checks, sponsorship, and audit preparation.
Experience using HR systems for data entry, reporting, and process coordination.
Experience supporting payroll processes or liaising with payroll teams.
Benefits
As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy or sell up to 5 days using our Annual Leave Flex Benefit), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.
You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.
Benefits Band: 2