Housing Maintenance Administration Officer required!
Salary: 15.31ph
Location: Cambridge, CB4
Hours: Monday - Friday 9am - 5pm 37hs a week
Till October 2026
We are seeking a motivated Housing Maintenance Administration Officer to provide vital administrative and customer service support, helping us deliver efficient, high-quality housing services for our residents.
The purpose of this role is:
Provide comprehensive administrative support to the Homes and Properties team to ensure the service meets the council's standards in the provision of safe, clean and accessible homes, advocating for our tenants and leaseholders with a high-quality customer experience.
In this role you will:
1. Provide comprehensive administrative support to the housing maintenance and repairs team and work planners and building maintenance surveyors within the Delivery Assurance team.
2. Act as a primary liaison between the housing tenancy and lettings teams, customer contact centre, tenants and leaseholders, and the operations team to ensure the delivery of quality services and effective resolution of issues.
3. Complaints, disrepair and ombudsman: Support the wider service with case investigation tasks and activity to enable prompt and accurate responses, analysing themes and issues and reporting findings to management.
4. Damp, condensation and mould (DCM): Manage the DCM inbox, raising and prioritising inspections and follow-on works, including liaison with key stakeholders across the service as well as tenants and leaseholders until works are completed.
Essential Experience:
* Substantive experience of working in a similar role within a Social Housing environment (ideally min. 2 years).
* A background in Customer Service with the ability to approach tenants/clients.
* Significant experience in using IT applications and systems.
* Excellent record keeping skills (ability to accurately & clearly record information as well as maintain organised and efficient systems).
* Excellent customer care skills and handling complaints.
* Providing statistical information and reports.
Blue Arrow is proud to be a Disability Confident Employer.
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