Fleet Service Advisor (Contact Centre)
Location: Alfreton
Salary: £25,692 per annum (plus career progression)
Working hours: 4 days on / 4 days off, rotating shifts 5:30-4:30 / 1pm till midnight
Do you want to work for only half the year? My client is looking for someone to hit the ground running as a Fleet Service Advisor for a large company in Alfreton. If this interests you, apply today.
Responsibilities
* To personally provide excellent standards of customer service
* Understand and demonstrate tremendous customer care and rapport building
* Display good listening skills to identify customer needs
* Deal with all internet, email and phone enquiries
* Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice
* Work as part of a team to achieve personal and department objectives
* Manage, respond and log all incoming email enquiries on appropriate systems
* Keep and update reports and call logs
Requirements
* Customer service experience – within a contact centre or retail / sales
* Customer's first contact
* Dealing with emergency breakdowns and general defects/compliance events
* Liaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish.
* Ability to prioritise and identify services required for warranty, damage.
* Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout.
* Understanding compliance importance
* Excellent communication skills – via phone and email
* Ability to adapt and work well with people
* Well-spoken and uses professional and polite mannerisms
* Good listening skills
* Dedication – longevity and / or progression within the company
* Good IT skills and understanding of Microsoft packages particularly Excel
Benefits
* Enrolment into Pension Scheme
* Healthcare Scheme
* Cycle to work scheme
* Recruitment Incentive Awards
* Increased holiday with service
* Free onsite Parking
* Excellent Training Provided, 4 on 4 off Rota
Please note all applications will be strictly confidential and we won’t send your CV out without talking with you first.
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