Role Summary
Experience: 7 to 10 years.
Work Location: United Kingdom, Netherlands, Norway, Denmark, Sweden, Finland (Candidate must be willing to work from the selected location).
Language speaking: French speaking required.
Implementation Specialist Role
* 6+ years hands‑on experience in implementation and configuration at a range of global institutions.
* Excellent coding and analytical skills with a desire to learn and develop new technologies.
* Experience in collaboration and ability to work closely with multiple stakeholders.
* Exposure to e‑Invoicing/ERP implementation is an added advantage.
* Excellent verbal and written communication skills.
* French‑speaking European nationals required.
About the Role
As an Implementation Specialist you will act as a specialist in a large, cross‑functional software implementation team that specializes in e‑invoicing solutions. You will run product demonstrations, deliver end‑user and super‑user training while configuring the software to meet client requirements. Use your analytical, project management and problem‑solving skills to test client software implementations. Troubleshoot issues and ensure that project plans are running to the required timelines and within budget. Resolve customer support issues by working with clients directly and collaborating with internal teams (such as product, sales and support) on pre‑sales software demos, and prospectively scoping client needs. Design, develop, and document project deliverables according to timelines and budgets.
About You
Your background includes an interest in software and how it is implemented and configured at a range of global institutions, an understanding of basic coding with a desire to learn and develop your skills within a software setting, an analytical mindset, and the ability to collaborate closely with colleagues at various levels of seniority and communicate complex solutions to international clients. You have excellent communication skills in both English and French, and are able to deliver the highest level of customer service to our clients.
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