This is a brand-new, permanent opportunity to join a small, yet highly successful team as Customer Support Specialist as they embark on a new journey within the Gloucester area.
Offering bespoke and tailored software solutions, our client pride themselves on their exceptional service on offer to each of their clients and they are looking for likeminded people to enhance their customer journey.
The role is ideal for someone who enjoys problem‑solving, communicating with customers, and working with data to drive improvements. Although knowledge of the optical industry is advantageous, as long as you have a strong desire to succeed and a customer focussed mindset, our client will be dedicated to providing in-depth training and support to ensure you succeed in the role. They have ambitious growth plans so progression opportunities will be available!
Responsibilities include but are not limited to:
-Providing high quality customer support and assistance with regard to any incoming enquiries
-Analysis of data, maintaining accurate records, and identifying opportunities for operational improvement where possible
-Working closely alongside internal teams to enhance customer experience and service delivery
-Contribute towards a positive, collaborative working environment
Candidate Attributes:
-Exceptional customer service skills with ability to communicate at all levels
-Desire to build strong working relationships with both clients and colleagues
-Good IT skills with use of Microsoft Office applications
-Ability to work to your own initiative
-Flexible and adaptable approach to work alongside a small team
Hours: Monday – Friday, 9am – 5:30pm
Salary: Circa £30,000 per annum depending on experience