Barclays is seeking a Customer Care Team Leader in Birmingham to lead a team of up to 15 colleagues, delivering exceptional service to Business Banking clients. In this role, you will ensure team performance against Service Level Agreements, foster a culture of excellence, and manage customer satisfaction effectively. The ideal candidate will have strong people leadership skills, proven telephony experience, and experience with CRM systems like Salesforce. Join Barclays to make a lasting impact on our clients and their needs.
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