Job Description
Assistant Aftersales Manager
Location: Exeter
Salary: £35,000 – £40,000 Basic + Bonus
Pembrook Resourcing are currently recruiting on behalf of a well-established dealership in Exeter who are looking to appoint an experienced Assistant Aftersales Manager to support the running of their Service and Parts departments.
This is a fantastic opportunity for a driven Service Manager, Workshop Controller, or Senior Service Advisor ready to step up into a senior leadership role.
The Role:
Supporting the Aftersales Manager with the daily running of the department
Overseeing Service Advisors, Workshop Controller, Technicians, and Parts team
Driving labour sales, efficiency, and productivity
Monitoring KPIs and assisting with departmental reporting
Ensuring high levels of customer satisfaction (CSI)
Supporting staff training, coaching, and development
Maintaining compliance with FCA and Health & Safety standards
The Ideal Candidate:
Previous experience within a dealership aftersales environment
Experience as a Service Manager, Senior Service Advisor, or Workshop Controller
Strong leadership and organisational skills
Commercial awareness and target-driven mindset
Excellent communication and problem-solving ability
Full UK driving licence