Overview
Senior Pensions Administrator (6 Month FTC) role at Hymans Robertson. The vacancy is in our Third Party Administration (TPA) department, a dynamic administration team with a varied portfolio of clients. They provide our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.
We currently have an exciting opportunity to join this department on a fixed term basis as a Senior Pensions Administrator, within our Client Services team in our Birmingham or Glasgow Office.
What will your role look like?
You will be responsible for delivering high-quality administration services, ensuring accuracy, compliance, and excellent client service. In addition to managing pension-related queries and resolving intricate member issues, you will act as a key point of support for less experienced team members—providing guidance, sharing knowledge, and helping to foster their professional growth within the team.
Responsibilities
* Accurately maintaining and updating member records.
* Processes member events including Retirements, Deaths, Early leavers, Transfers In, Transfers Out and Illustrative quotations.
* Acting as a point of reference on technical issues and non-standard cases.
* Escalating complex technical queries and issues to the Team Leader and technical support team members.
* Providing a consistent and efficient service to all internal and external client/members and in line with agreed services levels.
* Working with the Principal Administrator and Team Leader to improve operational efficiencies.
* Managing annual and periodic scheme events.
* Coaching and assisting less experienced administrators develop their experience and confidence.
Qualifications
* Previous experience of day-to-day pension administration and of working on DB, DC and CARE pension arrangements
* Strong commercial awareness of the UK Pensions Market, with up-to-date knowledge of relevant pension legislation, technical developments affecting pension administration and industry best practice.
* Experience with the use of Pensions Administration systems e.g. UPM or similar.
* Experience in client care or customer services, with the ability to liaise with clients effectively and confidently over the telephone.
* The ability to juggle multiple tasks and plan and organise your workload effectively.
* Exceptional communication skills, demonstrated through your ability to be clear and concise in communications with clients, members and colleagues.
* The ability to work well as part of a team and lead by example, including aiding in the coaching and development of junior colleagues across the firm.
Desirable / Note
* Professional qualification such as Associate Membership to the Pension Management Institute (or be working towards this) or relevant industry experience in the UK pensions market.
* Candidates may be considered who can bring knowledge of the UK pensions market from relevant industry experience.
* As part of the recruitment process, candidates will be expected to complete a Pensions Knowledge test.
Benefits
* A flexible selection of employee benefits so you can choose a package that matches your lifestyle and needs.
* A collaborative and encouraging work environment where your thinking and ideas are encouraged.
* On site mental health and wellbeing assistance.
* Mentoring opportunities and access to Aspire, our award-winning learning portal.
* Regular social activities, three days paid volunteering leave each year, and a day for your birthday.
* Hybrid working with two in-office days per week.
* Flexible working window between 7am and 7pm.
Note: We recruit on a rolling basis; early applications are recommended to avoid disappointment. If you need any assistance due to a personal requirement, medical condition or neurological difference during our selection process, please let us know.
#J-18808-Ljbffr