Service Advisor Vacancy - Smethwick
We are looking for an experienced Service Advisor to join our successful, family-run Hyundai franchise dealership in Smethwick. Manufacturer training will be provided.
Role Overview
As a Service Advisor, you will be the key point of contact for customers in our aftersales department, ensuring they receive exceptional service. Your responsibilities will include:
* Welcoming customers upon arrival at the service department.
* Liaising with technicians regarding required repairs and alternative options.
* Providing customers with detailed information about OEM and aftermarket parts.
* Communicating service outcomes and answering customer queries.
* Advising customers on warranty protections and cost-saving options.
* Managing the service department’s workflow and scheduling.
* Updating customers on service progress and informing them when their vehicle is ready for collection.
What We Offer
* Competitive salary – OTE up to £35,000 (dependent on experience).
* 30 days holiday (inclusive of Bank Holidays).
* Automatic enrolment in the NEST Pension Scheme.
* Access to our manufacturer training academy for ongoing development.
* Full-time role: Monday – Friday with a rota for Saturday mornings.
What We’re Looking For
* Previous experience as a Service Advisor in a main dealer environment is essential.
* Strong communication and organisational skills.
* Ability to liaise confidently with technicians, customers, and senior management.
* A proactive and customer-focused approach.
* A proven track record of delivering excellent customer service and supporting dealership success.
Requirements
* GCSEs or equivalent qualifications.
* A full, clean driving licence.
* No previous criminal convictions.
We look forward to hearing from you!