Key Responsibilities
* Occasionally work from the office, providing technical assistance to the support desk and presales team.
* Update and manage support and project tickets, ensuring accurate documentation.
* Travel to client sites across the UK to carry out installations, surveys, upgrades, and fault resolution.
* Deliver high standards of customer service, representing the company in a professional and approachable manner.
* Collaborate effectively with colleagues, demonstrating initiative and the ability to work under pressure when required.
* Clear and confident communication skills, both written and verbal.
* Flexibility to travel and occasionally work away from home.
* Excellent team player with the ability to also work independently.
Essential Experience & Skills
* CCTV installation and configuration.
* On-premises and hosted phone systems (Yeastar experience is a strong advantage).
* Audio-visual system installation and configuration.
* Structured cabling (Cat5/6/6a) including termination, testing, and fault-finding.
* Wi-Fi and networking knowledge (Unifi, TP-Link, Meraki, or equivalent).
* Router, switch, and firewall configuration (basic to intermediate).
* Microsoft 365 & Teams integration with telephony/UC platforms.
* Producing site surveys and technical documentation.
* Troubleshooting across multiple platforms with a methodical approach.
* Full UK Driving License.
Desirable (but not essential)
* Understanding of cloud-based UC solutions and VoIP protocols (SIP, RTP, etc.).
* Exposure to access control systems.
* Current CSCS/ECS card or equivalent.
Competitive Benefits
* Competitive salary (based on experience).
* Company van and fuel card.
* Overtime opportunities.
* Ongoing training and certification.
* The chance to work on exciting, varied projects across the UK.
* A supportive team and clear opportunities for career progression.
* Private Medical Scheme.
* Company Pension.
* Team Building/Social Events.
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