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Client:
Location:
Sheffield, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
4e06f14d66fe
Job Views:
4
Posted:
02.05.2025
Expiry Date:
16.06.2025
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Job Description:
We are seeking a dedicated IT Support specialist to join our team in Sheffield. The role involves working closely with our IT partners to support our business operations.
Responsibilities:
* Provide high-quality IT support and services to our group and clients, ensuring needs are met promptly and effectively.
* Troubleshoot and resolve technical issues remotely and on-site.
* Collaborate with IT partners to implement and maintain IT systems and infrastructure.
* Manage service requests, ensuring timely resolution and communication.
* Work with stakeholders and clients to understand requirements and deliver tailored solutions.
* Maintain accurate records of service requests and resolutions.
* Stay updated with the latest technology trends and best practices.
* Participate in continuous improvement initiatives.
Requirements:
* Microsoft qualifications are advantageous.
* Proven experience in IT support or similar roles.
* Strong troubleshooting and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to manage multiple tasks effectively.
* Knowledge of ITIL or similar frameworks is a plus.
* Customer-focused approach and commitment to service excellence.
* Experience with Sage 50 and IRIS accounts is desirable.
Service-Oriented Skills:
* Strong customer service skills and ability to build positive relationships.
* Effective written and verbal communication skills.
* Empathy and understanding of client needs.
* Strong organizational skills for managing requests and priorities.
* Collaborative team player with proactive problem-solving abilities.
* Accurate documentation and follow-up skills.
* Flexibility to adapt to changing needs.
Salary: £28,000 - £35,000 per annum plus benefits. Flexible working hours around core hours (10:30 am - 4:00 pm). Opportunities for professional growth in a supportive environment with access to the latest technology.
About Us
We value diversity and inclusion, welcoming applications from all qualified candidates. As a Disability Confident Employer, we support flexible working options and are committed to privacy and equal opportunity.
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