OUR HOTEL
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people.
* Discounted hotel room rates for you and your friends & family
* An additional day's leave for your birthday
* Enhanced Maternity, adoption & shared parental leave
* 30% F&B discount at RBH hotels
* Wagestream - choose how and when you get paid
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty saving you over 1000 per year
And much much more!
DAY IN THE LIFE OF A GUEST SERVICE MANAGER AT OUR HOTEL
What you'll be doing…
* Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
* Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.
* Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.
* Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
* Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
* Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.
* Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.
* Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.
WHAT WE NEED FROM YOU
* A people-person with front desk or guest services experience, and ideally some leadership skills under their belt.
* Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
* Organised and detail-oriented, especially when handling guest reservations and billing accuracy.
* Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
* Ready to make quick, confident decisions that keep things running smoothly.
* High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Compensation: Competitive salary
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