Availability Window
Weekly availability windows: Sun 16:00–24:00; Mon 10:00–24:00; Tue 10:00–24:00; Thu 09:00–24:00; Fri 09:00–24:00; Sat 09:00–24:00. Your contracted hours will be scheduled within these times, with 3 weeks notice of exact shifts. We are happy to support flexibility if your available times closely match but are not exact.
Shift Leader rate of pay starts from £14.76 per hour; this increases to £15.97 for stores inside the M25. Additional payments may apply depending on location.
It’s our policy to offer new colleagues a minimum of 16 guaranteed hours per week, but if you’d like to work fewer hours (to a minimum of 12), we have opportunities for this too and would still love to hear from you.
The following sections describe the role and expectations for a Shift Leader at Tesco.
Responsibilities
* Work in a fast-paced retail environment, with bags of variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping to ensure they leave the store with what they came for
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team
* Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
* Maintain an understanding of store performance and assist managers in delivering actions to improve running of the store
* Lead from the front, setting a great example for colleagues
Please note that you need to be 18 or over to apply for this role.
Additional duties and expectations
* Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
* Supporting colleagues in delivering daily priorities and managing breaks
* Opening and closing the store, completing duty cover, and ensuring decisions support safety
* Being the go-to person for day-to-day queries in the absence of a manager
* Maintaining a clean, tidy, and well-presented store
* Supporting managers to coordinate seasonal, community and charity events
* Contributing to a great, inclusive team atmosphere
* Providing excellent customer service by listening to customers and putting them first
* Keeping the team informed on communications, changes, or updates
* Staying knowledgeable about store performance and seeking ways to improve operations
* Coordinating store improvements and removing obstacles to service
* Following health and safety routines and ensuring colleagues do the same
* Recognising and celebrating colleagues providing great service
* To be a great role model by delivering thoughtful customer service that meets customers’ needs
* Build strong relationships with colleagues to create an inclusive team atmosphere
* Communicate clearly using a variety of methods to keep the team informed
* Be comfortable taking the lead and overseeing the store in the absence of the Manager
* Make good decisions and be flexible to change to serve customers and colleagues
* Be motivating to inspire the team to exceed expectations
* Be curious and look for ideas to serve customers, communities, and the planet better
Our vision at Tesco is to become every customer’s favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day."
Diversity, equity and inclusion (DEI) at Tesco means everyone should feel represented and able to be themselves at work. We are a place where Everyone’s Welcome.
We welcome flexible working conversations. If you’re at the start of your career, balancing life, or caring for others, talk to us about how we can support you throughout the application process.
We are proud to be accredited Disability Confident Leader and are committed to an inclusive recruitment process. For accessibility information, please read our guidance by reading the available details.
Tesco will recruit individuals who are over school leaver’s age. The school leaver’s age varies by country.
Some roles may close earlier than advertised due to high volumes of applicants. Feedback is offered to those who attend interviews.
For more information about us please visit www.tescoplc.com
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