Operations Manager | Out of hours | Permanent
Salary: £30,613
Shifts: 07:00 am to 20:00 pm, Saturday & Sunday including all bank holidays.
Hours: 24 Hours
Benefits and perks:
* An impressive holiday allowance that rises with your years of service.
* Additional day off for your birthday to celebrate in style.
* Death in Service allowance to support your loved ones in tragedy.
* Spend crucial moments with your new-born with our enhanced Maternity and Paternity leave.
* Complimentary day of annual leave for family moments like graduation or first day of school.
* Access to a health and wellness program for your wellbeing.
* Enjoy ‘Medicash Perks at Work’ for discounts and rewards.
* Use our ride to work scheme to stay fit and save money.
* Interest-free season ticket loans after one year of service.
Who are we?
CitySprint aims to be the UK's leading courier service provider, dominating the Same day service market.
We invest in our people, service, and customer experience to be more intuitive, capable, and responsive than ever before.
We seek top talent to continue our growth and improvement.
This is where YOU come in!
We are seeking an Operations Manager in Letchworth to oversee courier resources, maximize efficiencies, and support the Regional Manager in creating a KPI-driven environment based on service and revenue.
A successful Out of Hours Operations Manager will manage daily resources, support the department's success, and optimize operations.
Main responsibilities include:
* Managing stakeholder relationships to maintain a positive reputation.
* Supporting and developing a team of Operations Controllers/Coordinators through regular reviews.
* Managing site access and ensuring security.
* Monitoring operational costs and resource allocation for revenue and profit optimization.
* Updating in-house systems like CityTrak, X-Despatch 3, and Salesforce accurately and promptly.
* Resolving customer, courier, and control queries effectively.
Skills needed:
* Understanding of Service Centre operational processes.
* Knowledge of systems including CityTrak and X-Despatch 3.
* Ability to advise clients and colleagues on critical information.
* Flexibility to reprioritize tasks in a busy environment.
* Understanding of commercial targets and KPIs.
* Ability to deputize for the Service Centre Manager.
* Previous operations experience.
* Strong customer orientation and relationship-building skills.
* Knowledge of Service Centre KPIs & SLA’s and influencing success.
If interested, the successful candidate will undergo a DBS check. Conditional offers depend on a satisfactory DBS check.
Note: We do not require agency assistance for this vacancy.
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