Job Description Head of Operations
Location: Hybrid (with regular site visits across the UK)
Salary: up to £90,000 + package
We are partnering with a high-growth, hospitality brand to appoint a Head of Operations who can lead the next phase of expansion across the UK and beyond. This is a unique opportunity to join a founder-led, values-driven business that has developed a loyal customer base through exceptional in-store experiences, a premium product, and strong brand values.
The Role
As Head of Operations, you will be responsible for overseeing day-to-day operations across a growing portfolio of sites, ensuring consistent delivery of service excellence, strong financial performance, and operational efficiency. You will work closely with the founder and wider leadership team to shape and deliver a scalable operational model that supports ambitious national growth plans.
Key Responsibilities
Lead and inspire multi-site operations teams to deliver exceptional customer experiences and drive commercial performance.
Ensure operational consistency, compliance, and brand standards are maintained across all sites.
Own P&L accountability, budgeting, forecasting, and reporting across all locations.
Identify and implement systems, processes, and structures to support rapi...