Details:
Location:
IWM Duxford
Category:
Front of house/visitor services
Salary:
£12.60 per hour, plus 12.1% in respect of annual leave entitlement
Contract type:
Contract Other
Hours:
Other
Telephone:
n/a
Fee Paid Casual Air Show Admissions Assistant
IWM Duxford hosts two of the biggest Air Shows in the UK in June and September, along with several smaller flying events from May to October. IWM is a leading authority on conflict and its impact on people's lives, from 1914 to the present day. Our Air Shows and flying events are vital for generating income and engaging the public.
As the public face of our Air Shows, you will be the first point of contact for visitors, offering a warm welcome, scanning tickets professionally, and assisting with inquiries. Excellent communication skills and a friendly demeanor are essential.
About the Role:
The Retail & Admissions department at IWM Duxford is committed to delivering excellent customer service. We seek professional and outgoing individuals to join our team on Airshow and Event days (mainly weekends), helping us provide an exceptional visitor experience.
The role involves accurately checking and scanning tickets, ensuring validity, and assisting with merchandise redemption where pre-purchased tickets are exchanged for products.
As a frontline staff member representing the IWM brand, you must always be polite, friendly, and demonstrate good customer care skills.
For a full list of duties and the person specification, please view the Job Description.
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