Individual Giving Assistant - Edinburgh, UK (hybrid)
Business Development and Fundraising
Location : Edinburgh, UK, hybrid (office presence required twice a week)
Position Status : Full-time, permanent
Salary : starting salary is £27,280 - commensurate on professional experience
The Position
Reporting to the Fundraising Operations and Engagement Manager, the Individual Giving Assistant plays an important role in supporter engagement and income generation through high‑quality communications and the effective delivery of fundraising campaigns and appeals.
You will support the coordination and delivery of online and offline fundraising activity, helping to deliver engaging supporter journeys and positive donor experiences. This includes assisting with campaign planning and administration, coordinating content and creative assets, liaising with suppliers and agencies, and ensuring projects are delivered accurately, efficiently and on schedule, whilst meeting our brand guidelines and compliance standards.
During humanitarian emergencies, you will support the rapid development and delivery of reactive communications and digital content to engage supporters and share Mercy Corps’ response with audiences in a timely and compelling way.
Supporter Acquisition and Retention
* Support the implementation of marketing activities designed to attract new supporters across a range of communication channels, including email, social media and direct mail
* Assist with supporter journeys for one‑off donors, monthly donors and legacy pledgers
* Help ensure communications are accurate, timely, engaging and audience‑focused
Income Generation
* Support the delivery of the individual giving strategy for offline and online supporters, including audience‑segmented email and postal campaigns
* Assist in creating and updating content to support fundraising campaigns and audience engagement across mail, email, website and social channels
* Provide administration and coordination support for campaigns and appeals, helping to ensure activity is delivered on time and to a high standard
Other Responsibilities
* Collaborate effectively with external partners, including agencies, fulfilment providers, and other suppliers, supporting the smooth delivery of campaigns and communications
* Maintain accurate supporter records, support reporting processes and help us manage data to inform fundraising activity
* Produce and edit basic digital content, including copy, graphics or simple video content using tools such as Canva
* Ensure brand guidelines are followed to maintain our tone of voice, visual identity, and messaging across all communications
* Work with the data team to support data management, GDPR compliance and campaign list selections
* Work with colleagues in the US to support communication activity and campaign delivery
* Support the review and proofing of communications and campaign materials before distribution
* Understand the importance of accessibility and user experience in content and design
* Stay informed with emerging trends, tools and platforms and contribute ideas to improve fundraising performance and supporter experience
* Provide cover for the Development Operations Assistant during periods of absence
* Undertake any other task relevant to the job purpose, supporting the wider fundraising and engagement function as required
Success Factors
* Detail‑oriented and methodical, ensuring accuracy and quality in all outputs
* Proactive and positive approach to learning and problem‑solving
* Strong organisational skills with the ability to manage multiple tasks effectively
* Professional, reliable, collaborative team player, with the ability to build positive working relationships across teams in an international working environment
* Comfortable working flexibly, including attending early evening meetings with US colleagues and supporting time‑sensitive or emergency fundraising when required
* Willingness to learn new systems, tools and ways of working
* Able to work effectively in a fast‑paced environment with changing priorities
Knowledge and Experience
* A bachelor’s degree or equivalent experience, or 2+ years of administrative experience
* Experience or exposure in donor care, fundraising, or a customer service role
* Strong written and verbal communication skills, with the ability to communicate clearly and effectively with different audiences
* Good organisational, time‑management, and planning skills, with the ability to manage competing priorities and meet deadlines
* Confidence working with data and systems to support reporting and campaign activity
* Experience using, or an interest in learning, digital communication platforms, email marketing tools, social media channels, and basic design tools (e.g., Canva)
* Experience using MS Excel, Word and Outlook
Environmental Conditions
The position is based in Edinburgh, UK with the post holder expected to be in the office at least twice a week. There may be requirements for some very occasional travel.
Candidates must have the right to work in the UK at the time of appointment.
Equal Opportunity Employer
Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.
Mercy Corps is a equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.
#J-18808-Ljbffr