* Annual salary of £33,835 (FTE)
* Permanent role
* Full‑time (35 hours), part‑time and flexible working patterns available
* Oldham office base, hybrid working
Role Overview
In this Income Officer role, you will be managing Regenda Homes rent accounts and contributing to the delivery of an effective and efficient income management service. Achieving stated rates of collection, consistently improving customer satisfaction levels, maximisation of Petrus service users income, sustainable tenancies and financial stability of the Regenda Group.
You will ensure the customer voice is at the heart of service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements.
Qualifications
* Experience of managing a range of housing related debt on a patch basis is essential.
* Have an understanding of the rent recovery process including the law around possession and government policy around welfare reform and its impact on the sector and our customers.
* Ability to meet performance indicators and targets by prioritising a heavy workload.
* Excellent communication skills both verbal and written.
* Customer‑centric approach and good interpersonal skills to create and maintain working relationships.
* Full UK driving licence with access to your own vehicle.
Benefits
* A range of flexible working options.
* 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
* 6 additional days for volunteering.
* Up to 9% employer’s contribution to the pension scheme (match funded).
* £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
* Enhanced maternity, paternity and adoption pay schemes.
* Employee Assistance Programme and health and wellbeing initiatives.
* A wide variety of exciting learning and development opportunities.
* Interest free loans to assist with the purchase of computer equipment and travel season tickets.
* Monthly staff lottery scheme.
EEO Statement
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under‑represented within our organisation.
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