Our Business
Global Cooling Solutions Ltd is part of the RGM Group, which brings together several specialist companies. RGM Vent Limited specialises in ductwork, Advanced Ventilation Solutions Ltd focuses on Life Safety systems, and Global Cooling Solutions Ltd provides refrigeration and air conditioning services. Together, we offer world class solutions as a unified team. RGM's success is founded on a strong reputation and long-term relationships with a diverse portfolio of clients across the UK and Ireland.
Role Overview
We are seeking an experienced and motivated Service Manager to oversee the service, maintenance, and repair operations within our refrigeration and air conditioning business. The successful candidate will be responsible for leading a team of engineers and apprentices, managing client relationships, ensuring compliance with industry standards, and driving operational excellence. This role requires a strong technical knowledge of refrigeration and HVAC systems, excellent people management skills, and a proactive approach to delivering a high-quality service.
What you'll do
The following reflects the main tasks associated with your role and are not intended to be exclusive or exhaustive:
* Oversee the day-to-day operations of the service and maintenance team, ensuring efficient planning, scheduling, and delivery of works.
* Lead, mentor, and develop engineers and apprentices, managing performance, and supporting training needs.
* Build and maintain strong client relationships, acting as the main point of contact for escalations, reviews, and technical support.
* Collaborate with the projects and installation team to provide seamless service delivery during commissioning.
* Ensure all works are carried out safely, on time, within budget, and to the company's quality standards.
* Keep accurate records by maintaining the works diary and updating company management information systems.
* Carry out regular quality audits and implement corrective actions where necessary.
* Review site reports and follow up with appropriate actions to resolve issues.
* Arrange return visits, organise spare parts, and prepare quotations as required.
* Coordinate and manage the activities of subcontractors when engaged.
* Represent the company professionally at all times, demonstrating competence and a customer-focused approach.
* Prepare and complete safe systems of work, including risk assessments and method statements (RAMS), with support from the Health and Safety Manager.
* Undertake any other reasonable duties in line with skills, knowledge, and experience.
What you'll bring
As a Service Manager your main skills and experience should include:
* Minimum of NVQ Level 3 in Refrigeration and Air Conditioning.
* Proven management or supervisory experience within the refrigeration and air conditioning industry.
* Strong understanding of refrigeration, air conditioning, and associated systems, with excellent fault-finding and diagnostic skills.
* Broad knowledge of equipment from various manufacturers.
* Excellent leadership, organisational, and interpersonal skills, with the ability to motivate and develop a team.
* Experience managing budgets, departmental KPIs, and operational performance.
* Sound knowledge of industry regulations, including F-Gas and REFCOM, and general health and safety requirements.
* Competent in Microsoft Office and comfortable using IT systems to manage work schedules and reports.
Key Competencies
* the ability to resolve problems and make accurate technically sound decisions.
* a good understanding of the requirements of customers.
* a positive, flexible, and self-motivated attitude towards the company and the achievement of objectives.
* drive and determination to complete work effectively, accurately and on time.
* the ability to plan ahead to achieve results.
To apply for the role or for more information please either apply via Indeed or email
Job Types: Full-time, Permanent
Pay: £35,000.00-£45,000.00 per year
Benefits:
* Additional leave
* Company pension
* Cycle to work scheme
* On-site parking
Work authorisation:
* United Kingdom (required)
Work Location: In person