Job Purpose
At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we're driven by innovation, ambition, and excellence. Join a dynamic, fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce.
To provide an exceptional level of customer service to our customers.
Ensure Premium customers are provided with the highest level of customer service at all times.
Greet customers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty.
Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations, so that service standards are met and maintained.
Assist operational staff in a proactive manner, to ensure customer needs are met by undertaking seat changes, issuing of boarding cards, check-in of transit customers, reservation changes and the boarding process from the lounge (where applicable).
Keep all customers in the lounge informed regarding their fight departure and any other information pertaining to their flight.
Assist with expeditious and accurate completion of all reports & statistical data, and recording inwards goods and confirmation of invoices. Assist with daily/weekly stock control.
Undertake various administrative functions and other duties as directed from time to time by the Lounge Supervisor, Airport Services Manager and other senior staff on duty.
Conduct various audits as directed by HQ and ensure timely reporting and corrective actions on non-conformance.
From time to time based on the directions of the Supervisor/Airport Services Manager assist with the airport operations and ticket desk duties.
Qualification
Our Ideal Candidate Will Have
A good level of education
At least two years experience in airport operations
Minimum Of 2 Years Hospitality Experience
Keen to join the worlds best international airline
Fluent in spoken and written English with a good level of knowledge of IT systems
You must have the right to live and work in the UK, if you are applying from outside of the UK, please upload evidence with your application.
This role will require an Airport pass, if you are successful this will mean passing a DBS check and providing a five-year job history.
This role will be based at Manchester Airport
Internal staff can only apply if they have completed a minimum of 1 year of service with the Company/in their current position.
Salary & benefits
At Emirates we understand that our team is what contributes to our success and as such we offer a fantastic reward package to the successful candidates, some of the benefits include a competitive salary, pension contributions up to 9%, private healthcare for you, health cash plan, a guaranteed bonus every year, access to our non-contractual profit share scheme. Working for the largest international airline in the world, means we can also offer you the chance to access discounted flights and hotels on our networks for you to enjoy.