Position
Helpdesk Admin
Department
Helpdesk
Reporting To
Helpdesk Manager
Status
Full-Time Permanent
Salary
Remuneration Package will be competitive and in line with experience
Location
Portadown
Job Description
* Maintain accurate records by filing and updating data across internal systems and databases
* Assist with planning and scheduling documentation for internal teams and external contractors to support efficient workflows
* Monitor and update records related to ongoing tasks and service requests to help ensure compliance with performance targets and internal KPIs
* Support customer service reporting by logging feedback, tracking issues, and compiling data for review
* Contribute to process improvements by maintaining documentation, suggesting efficiencies, and helping to standardize procedures across the team
* Provide general administrative support to the management team, including preparing reports, handling documentation, and coordinating internal communications
Essential Skills & Experience
* Strong computer skills, particularly in Microsoft Office (Excel) and database systems such as CAFM
* High attention to detail and accuracy when working with data and documentation
* Ability to manage time effectively and work both independently and as part of a team
* Experience collaborating with team members to meet shared goals and ensure consistency in administrative processes
Desirable Skills & Experience
* Experience in a similar role from a Facilities Management (FM) environment, ideally involving the allocating and planning of responsive works
* Previous practice in using CAFM software
The Company Offers
* Ongoing training and development opportunities
* Working alongside experts in their field
* Health cash plan including compensation for dentistry and optical well being
* Enhanced maternity and paternity leave
* Additional holiday increase with length of service
* Team building and activity days
* Monthly employee value-based recognition award monetary gift
* Health, wellbeing and social calendar of events
* Long service awards
* Enhanced marriage leave
* Kingsbridge Membership Club
EEO Statement
We are a Responsible Body for AccessNI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role. Our policy on the recruitment of ex-offenders is available on request.
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