Panel Support Manager
3-month contract
Inside IR35
Hybrid
Central band Scotland
Harvey Nash's public sector client is looking for a Panel Support Manager .
Key Responsibilities:
Lead, manage, train and develop a team of panel support coordinators, ensuring consistent, high-quality administrative delivery.
Support operational planning, including panel scheduling, resource allocation and prioritisation of applications.
Ensure panel members receive proactive, professional administrative support before, during and after panels.
Oversee the preparation, production and quality assurance of agendas, papers, minutes, records and correspondence.
Drive continuous improvement of administrative systems, processes and service standards in line with a quality framework.
Manage confidential and sensitive information in line with data protection and document control requirements.
Support organisational responses to complaints, Freedom of Information and Data Subject Access Requests, ensuring statutory timescales are met.
Contribute to organisation-wide projects and service improvement initiatives.
Work flexibly and collaboratively to ensure effective operational cover at all times.
Essential Skills & Experience
Proven line management experience (minimum two years), including absence and performance management.
Strong leadership style with the ability to motivate, support and empower teams.
Excellent administration skills, with experience designing, implementing and improving administrative systems and processes.
Highly organised, with strong written and verbal communication skills adaptable to different audiences.
Confidence working with digital tools and developing efficient, flexible ways of working.
Experience handling confidentiality, data protection, complaints, FOI and DSARs.
Ability to develop an understanding of trauma-informed working and build personal resilience.
A qualification in administration or a relevant subject, a degree, or substantial equivalent experience.
Desirable:
Knowledge of relevant legislation or guidance within a tribunal, panel or public-facing decision-making environment.
Understanding of historical abuse, supported decision-making or survivor-focused services.
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