Overview
Oliver Wyman, a Marsh (NYSE: MRSH) business, is a management consulting firm driven by deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. Oliver Wyman is seeking a Communications Manager – AI Transformation and Adoption to join our Quotient team in London.
Please Note: Oliver Wyman/Marsh operates a hybrid working policy of at least 60% in-office attendance.
About our AI Adoption program (Quotient Inside)
Quotient Inside is Oliver Wyman’s firmwide internal AI transformation program, focused on embedding artificial intelligence into the day-to-day work of our consultants, specialists, and support professionals. Building on Oliver Wyman’s external AI brand, Quotient, the program aims to significantly increase productivity, quality, and impact by integrating AI-enabled tools, workflows, and capabilities across business development, client delivery, and internal operations. Quotient Inside is an enterprise-wide initiative of highest strategic importance to the firm. It spans AI product development and technology convergence, large-scale activation and change, communications, and regional execution across teams and geographies. The program operates in a fast-moving, high-ambiguity environment shaped by rapid advances in AI and their implications for how consulting work is delivered. Roles within Quotient Inside require strong judgment, collaboration, and the ability to operate effectively at the intersection of strategy, technology, and organizational change.
About the Role
As the Communications Manager for Quotient Inside, you will help build, develop, and implement an internal communications and adoption strategy for the program, ensuring a clear, consistent, and compelling narrative for Oliver Wyman’s AI transformation. This role goes beyond broadcasting updates; it focuses on reinforcing priorities, driving engagement, and supporting adoption.
You will be part of our global Internal Communications with the majority of time focused on Quotient Inside, working closely with the Quotient Inside Project Management Office, Product and Activation teams, and regional stakeholders to align messaging, timing, and audience targeting. You will also contribute to the Internal Communications team as an active member, collaborating with others to achieve the team’s goals and contribute to the culture.
On a typical day, you might help shape a leadership message so it lands clearly across regions, refine communications to reflect shifting priorities, or align multiple teams around a single, coherent narrative. This role offers the chance to work at the center of a high-profile, fast-evolving AI transformation, with real influence over tone, framing, and sequencing, and visibility into how communications drive behavior changes at scale.
Key Responsibilities
* Owning the end-to-end communications strategy and execution for Quotient Inside, ensuring it is delivered consistently from planning through execution
* Coordinating messaging across global and regional channels to ensure consistency
* Shaping leadership-level narratives, including progress, impact, and calls to action
* Aligning communications closely with product releases, activation waves, and key milestones, so messages support adoption and momentum
* Tracking engagement and effectiveness, refining approaches based on feedback and data, and adjusting messaging and channels to improve reach and impact over time
Who we are looking for
* At least 5 years’ experience in communications, change communications, or internal engagement roles
* Strong strategic writing and storytelling capability, and ability to explain complex initiatives clearly and compellingly for different audiences
* Experience working with senior stakeholders and complex programs, comfortable shaping and advising on messages in complex programs
* Ability to manage multiple communication streams in parallel, without losing quality or focus
* Comfort operating in fast-changing, high-visibility environments, and ability to adapt quickly as priorities and timelines shift while maintaining clear, credible communications
Essential skills and attributes
* Strong editorial and narrative clarity in complex environments
* Ability to distil complex, evolving initiatives into clear, coherent narratives for different audiences, including messaging around AI capabilities and change initiatives
* Ability to influence alignment without formal authority
* Experience working with senior leaders and cross-functional stakeholders to shape messages and manage sensitivities
* Audience-centred communication across levels and regions
* Tailoring communication to different audiences, cultures, and levels of seniority while maintaining consistency
* Comfort operating in ambiguity while maintaining precision and quality
* Ability to produce high-quality communications when inputs are incomplete or priorities shift
* Foundational skills such as tool proficiency (e.g., Microsoft Office, collaboration platforms), facilitation support, digital fluency, adaptability, learning mindset, and general stakeholder skills
Why Join Us
Oliver Wyman is committed to creating a diverse and inclusive environment where everyone can thrive. We value collaboration, integrity, and excellence, and we encourage our team members to bring their authentic selves to work. Our culture promotes continuous learning and development, providing opportunities for growth and advancement within the firm. We offer competitive compensation, comprehensive benefits, and a flexible work environment that supports work-life balance.
Oliver Wyman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week when the full team will be together in person.
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