Customer Outcomes Executive - 6‑Month Temp Contract (initially)
📍 Epsom, Hybrid Working
🕒 Starts Monday 20th April 2026
Are you passionate about delivering exceptional customer support and making a genuine difference. We're looking for a dedicated Customer Outcomes Executive to join a supportive and collaborative Customer Outcomes (Arrears) team on an initial six‑month temporary contract.
In this role, you'll play a key part in ensuring customers receive the right help at the right time-always with empathy, professionalism and a strong focus on positive outcomes.
💡 What You'll Be Doing
Providing sensitive and effective arrears support to customers, ensuring every interaction reflects empathy, respect and professionalism.
Using excellent listening skills to understand customer circumstances and agree affordable, tailored repayment solutions.
Managing customer accounts efficiently, resolving queries and ensuring every case aligns with regulatory standards, including Consumer Duty.
Applying your understanding of vulnerable customers to ensure fair treatment and outstanding customer care.
Working ethically, transparently and with a strong focus on delivering the best possible customer outcomes.
✅ What We're Looking For
Experience within customer service, collections, arrears or financial services and ideally the Automotive Sector
Confidence supporting customers in financial difficulty, including vulnerable customers.
Strong working knowledge of Consumer Duty and regulatory expectations.
Excellent communication and interpersonal skills with the ability to build trust quickly.
A self-motivated, organised individual with a flexible, team-focused attitude and great attention to detail.
Strong time management and the ability to work effectively under your own initiative.
🎉 What's in It for You?
This role comes with a brilliant working culture and a number of great benefits, including:
Hybrid working: 2 days in the office, 3 days from home (after an initial 4-6 weeks onboarding).
Access to an onsite gym.
"Dress for your day" policy.
Free parking and onsite restaurant.
Fun annual events including summer parties, BBQs and festive celebrations - December is especially lively!If you're passionate about delivering meaningful customer support and want to join a team where your work truly makes an impact, we'd love to hear from you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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