What can we offer you?
* Private Counselling with a weekly confidential helpline available
* £150 Wellbeing Allowance per year
* Working elsewhere policy (4 weeks per year)
* Buy and sell annual leave scheme (upto 3 days per year)
What will you be doing as a Applications Engineer
As an Applications Engineer, you will play a key role in the administration, configuration and continuous improvement of enterprise SaaS platforms and shared business applications used across the Group. Working closely with business stakeholders, technology teams and third-party suppliers, you'll ensure critical systems remain secure, efficient and aligned to operational requirements, while helping to drive automation, standardisation and platform optimisation.
* Administering, configuring and maintaining enterprise SaaS platforms and shared business applications across the Group.
* Supporting and enhancing platforms including Zendesk, Jira, Confluence, GitHub, Salesforce, Microsoft SharePoint, Power Platform, Copilot, NICE CXone and other business-critical systems.
* Configuring workflows, automations, forms, templates and application settings to support business processes.
* Assisting with scripting, integrations and automation activities across enterprise applications.
* Coordinating application releases, updates and configuration changes with internal teams and third-party suppliers.
* Monitoring platform performance and supporting the investigation and resolution of application issues.
* Producing and maintaining system documentation, knowledge articles, operational procedures and configuration records.
* Supporting reporting, analytics and insight activities to improve platform effectiveness and user experience.
* Working with stakeholders to understand business requirements and identify opportunities for system improvements.
* Supporting governance, compliance, audit and operational control activities across the application estate.
What we're looking for:
* Experience administering enterprise SaaS platforms or shared business applications within a technology or operational environment.
* Experience configuring workflows, automations and platform administration settings.
* Strong organisational skills with the ability to manage multiple priorities and operational activities.
* Excellent documentation skills and attention to detail.
* Strong analytical and problem-solving abilities with a focus on continuous improvement.
* Experience working collaboratively with business stakeholders, technology teams and third-party suppliers.
* Good understanding of governance, controls and standardisation within enterprise application environments.
* Strong communication and stakeholder management skills.
* Experience supporting process improvement and platform optimisation initiatives.
* Basic coding or scripting experience, such as Python, PowerShell, Node.js or working with REST APIs.
* Experience supporting platforms such as Salesforce, Jira, Confluence, Zendesk, NICE CXone, GitHub, Microsoft SharePoint, Microsoft Power Platform or similar enterprise SaaS applications.
* Exposure to reporting, dashboards, analytics or operational insight tools.
* Experience with automation technologies such as Zapier or similar platforms.
* Understanding of software licensing management and supplier relationships.
* Experience supporting audit, compliance or security-related activities.
* Familiarity with Agile, product-led or modern technology delivery environments.
* Knowledge of ITSM principles, service management frameworks and application governance best practice.
We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates —if you need any reasonable adjustments to support your application or interview process, just let us know how we can help!
Applications Engineer
Newcastle upon Tyne, Tyne and Wear, United Kingdom
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