Overview
Job Title: Multi-Skilled Operative (Triage)
Salary: £36,051.38 per annum
Location: On site with base in Stafford
Hours: 45 hours per week, Permanent
Are you a skilled tradesperson with a passion for problem-solving and top-tier customer service? Join Housing Plus Group as a Multi-Skilled Operative in the Triage team and help us deliver high-quality repairs across our communities. This is a premium service role where your initiative, versatility, and dedication to first-time fixes will truly shine. If you’re ready to make a difference and work in a supportive, forward-thinking team - we’d love to hear from you!
Responsibilities
* Carry out a variety of responsive repairs including plumbing, carpentry, plastering, and general building work.
* Complete repairs raised through the priority Triage service achieving a first time fix where possible.
* To carry out primarily Triage repairs to emergency works orders (4 hour) and urgent works orders (24 hour) and other non-urgent repairs as required.
* Deliver excellent customer service while working in tenants’ homes.
* Diagnose and prioritise repair tasks independently.
* Maintain tools, equipment, and vehicles to a high standard.
Qualifications
* NVQ or City & Guilds qualification in a relevant trade; or time experience.
* Full, clean driving licence as travel across Staffordshire and Shropshire will be part of the role.
* Proven experience in multi-trade maintenance, ideally within social housing.
* Working knowledge of current building regulations, construction industry safety regulations, relevant British standards and codes of practice.
* Experience of working on scaffolding and using ladder harnesses
* A team player with great initiative and customer care skills.
Benefits
* We offer a comprehensive induction programme and excellent learning opportunities including mandatory and specialist training.
* 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period.
* You will have the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.
* Please see our HPG Benefits page for more information.
About us
We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.
How to apply
Please apply online with your CV and a cover letter. If you need any support in submitting your application, please email careers@housingplusgroup.co.uk
Closing date: Monday 22nd September 2025 – Interviews may take place throughout the advert
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