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My client is looking for a Senior Service Advisor for their branded Aftersales department. This vacancy would suit either a Senior Service Advisor or an experienced Service Advisor who wants to progress their career.
Requirements:
* Excellent communication, interpersonal and negotiation skills
* An ability to be highly organised and able to prioritise workloads
* A positive attitude at all times and always lead by example
* At least two years previous Service Advisor Experience within a main Dealer.
Key Objectives will include:
* Maximising service profitability through the use of professional sales techniques
* Sell additional products, services and repair works in a professional manner
* Ensure customer awareness of all products and services available.
* Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs.
* Maintain effective liaison with sales, parts and workshop teams.
* Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.
* Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately.
* Answer customers questions regarding technical problems in a manner that is easily understood and does not use excessive jargon or find the appropriate member of staff to do so.
* Pro-actively contact customers to update them on progress of work.
* Notify customers promptly of completion of work.
* Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager
As A Senior Service Advisor You will:
* Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)
* Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
* Ensure compliance to all health and safety / environmental / company policies
* Undertake other tasks and responsibilities as requested by the front-of-house Service Manager
Basic salary of£24k-£26kwith an OTE of£35k plus
Hours- Mon- Fri 8:30am-6pm with Saturday mornings 8:30am-12pm on Rota 1 in 3
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