As a reward for your efforts we will offer you a competitive salary and benefits package along with potential progression opportunity, support and further training. This role can be based in one of our UK offices in Redhill, Leeds, Welwyn Garden City or Birmingham.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
The Role
1. Working within an administration team, servicing both member and client queries in relation to DB and some DC pension schemes.
2. In conjunction with the Team Leader, ensure that all service level agreements and performance standards are achieved.
3. Deputise in the absence of the Team Leader.
4. Be a senior point of reference on technical issues and non-standard cases.
5. Check and challenge work performed by less experienced associates and make sure that the requested work has been undertaken.
6. Train, support and mentor junior associates and hold regular feedback sessions.
7. Assist in more complex/project work when required including complaints .
8. Continuously seek to identify areas where the service to clients /members could be improved and communicate findings to Team Leader.
9. Ensure that targets and deadlines are met.