Work Environment
We are the UK’s biggest zoo, operating across kiosks, gift shops, and an off‑site store in Chester Market. The retail team is supported by a diverse group of nearly 600 permanent and 500 seasonal team members.
Role
As a Retail Assistant you support the zoo’s retail operation by providing customer service, achieving sales goals, merchandising, cleaning, managing cash, controlling inventory, resupplying, and creating lasting memories for visitors.
Package
* Temporary contract – 4th July 2026 to 6th September 2026
* Pay rate – £12.71 per hour (age independent)
* Rota basis – minimum 8 hours per week, up to 40 hours (including weekends, bank holidays, evenings)
* Accrued annual leave based on hours worked
* Staff pass with complimentary tickets for friends and family
* Free bus travel from X1 Chester/Ellesmere Port train stations
* Staff discounts in restaurants and retail outlets
* Subsidised staff canteen
* Online discount/cashback scheme
* Free entry to affiliated zoos through BIAZA, including Blue Planet Aquarium
Requirements
* Passionate about excellent customer service and confident communicating with visitors
* Positive, flexible, and approachable with a "can do" attitude
* Enjoy exceeding targets and upselling
* Comfortable working outside for long periods in all weather
* Retail or visitor‑attraction experience is advantageous but not essential
* Flexible to work up to 5 days a week, including evenings until 10pm, weekends, mid‑week, and bank holidays as scheduled
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