Overview
LaplandUK Macclesfield, England, United Kingdom
Event Operations Controller
LaplandUK Macclesfield, England, United Kingdom
This range is provided by LaplandUK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
ROLE OVERVIEW
The small team of FC Controllers manage the guest flow of 'FC Land', an area of Lapland where guests journey through a magical Woodland Walk, encounter reindeers and characters. This part of the experience culminates in a personalised audience with Father Christmas.
The Controllers are the driving force behind an efficient operation, using our bespoke system to allocate guests to available Father Christmas visit slots and ensure that team members are working effectively and efficiently to ensure that guest throughput targets are met.
Your role is to ensure families pass through the meetings across different cabins in both a timely and positive manner. The FC Controller will be responsible for increasing throughput using CCTV, for a number of cabins which simultaneously see thousands of guests pass through every season.
This role would be a great fit for individuals with 2+ years experience in operations/visitor attractions/control centres/dispatch where they have managed capacity and crowd flows. The ideal candidate will have worked in an operations control background, and be familiar with understanding graphs and data for throughput.
RESPONSIBILITIES
OPERATIONS
* Manage a safe and best-in-class 'FC Land' operation
* Monitor CCTV to ensure that guest flow, staff movements and allocation of guests to available Father Christmas visit slots are efficient
* Use our bespoke system 'Harmony' to monitor visit statistics and manage the allocation of guests to available visit slots. Drive and improve efficiency when 'completed visit' statistics fall behind targets
* Work under pressure within the Operations Control hub of the area, ensuring that any risks to the operational delivery of the area are managed effectively.
* Ensure consistent and accurate daily reporting of operational 'FC Land' KPI's to Head Office and the wider Lapland operations teams.
KNOWLEDGE, SKILLS & EXPERIENCE
* Minimum one year working in live entertainment, event operations, visitor attraction operations or control centre operations.
* Working knowledge of best Health and Safety practices.
* Experience using radio communications
* An understanding of back of house ticketing systems.
* Experience working in a control room environment
* A basic knowledge of KPI and customer insight data (e.g. dashboards, surveying and mystery shoppers).
Where is Lapland?
Lapland Manchester is based at Congleton Road, Siddington, Macclesfield, SK11 9JY
Key Dates
* PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2025 and the beginning of November 2025.
* LIVE EVENT: In 2025 Lapland Manchester will run from Sunday 9th November – Wednesday 24th December.
* Hourly pay of £14.50 per hour, plus holiday pay paid at the end of contract
* £50 per working day subsidy
* Free hot meal per day
* Free unlimited coffee, tea and soft drinks
* 20% discount in LaplandUK retail shops on selected dates
* Complimentary staff shuttle bus from local train station direct to site
Seniority level
* Associate
Employment type
* Contract
Job function
* Art/Creative
Industries
* Hospitality and Events Services
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