Are you a compassionate, organised leader with a passion for animals and client care? Join our dedicated veterinary team as a Client Services Manager at Straiton Vets for Pets and help us deliver exceptional service to pets and their people.
About the Role:
As our Client Service Manager, youll provide administration and customer facing support within our practice to help us deliver an efficient, professional, and caring veterinary service to the local community.
Your focus will be to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. You will be supported in the role by the Practice Manager.
Your role will play a key part in identifying new ways of working and supporting the practice and the team to overcome any day-to-day challenges.
Your great communication skills both verbal and written, will ensure that you are able to resolve all clients complaints in a professional and timely manner within our business protocols and guidelines. You will be the face of the business speaking to clients over the phone and in writing, investigating complaints and making fair resolutions.
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