Business Support Officer
Location - Barnsley (Must have a car as travel to sites in area is essential)
£12.59 p/h
PLEASE NOTE A BASIC DBS CHECK WILL BE TAKEN
Purpose
Deliver fast, accurate, and professional business support across a range of council and frontline services, ensuring everything runs smoothly and in line with regulations.
Key Responsibilities
* Provide efficient, confidential administrative support to frontline and statutory teams.
* Handle phone and in-person enquiries - offering clear advice, guidance, and signposting.
* Manage incoming and outgoing correspondence quickly and accurately.
* Work closely with managers, colleagues, and the public to keep communication flowing.
* Support statutory meetings - recording decisions live using digital templates.
* Organise meetings, diaries, and appointments - making sure everything's in place for attendees.
* Carry out research and project work, producing high-quality information and reports.
* Collect, analyse, and present data clearly for different audiences.
* Keep admin tasks on track despite interruptions or competing demands.
* Help improve internal systems and processes while safeguarding confidentiality.
* Maintain accurate records in both digital and paper formats.
* Manage financial admin tasks - placing orders, reconciling, and processing payments.
* Stay up to date with policies, procedures, and legislation affecting service delivery.
What You'll Bring
Education & Training
* Level 2 qualification (or equivalent) in a relevant area.
* Training or experience using Microsoft Office.
Experience
* Proven experience in a busy business support environment.
* Skilled in handling confidential and sensitive information.
* Confident researching and producing clear written and verbal reports.
* Experience managing financial information and resolving payment issues.
* Minute-taking and meeting support using digital tools (desirable).
Knowledge
* Awareness of local and national government operations.
* Strong IT skills, especially Microsoft Office.
* Understanding of data protection, information governance, health & safety, and risk.
* Basic understanding of project management (desirable).
Skills & Abilities
* Excellent communication and interpersonal skills - able to engage with all levels.
* Problem-solving mindset - follows issues through to resolution.
* High attention to detail when processing information.
* Fast and accurate digital input skills (desirable).
* Emotional resilience when handling challenging or sensitive information.
* Analytical thinker with strong reporting skills.
* Highly organised - able to manage multiple priorities and deadlines.
* Team player who adapts quickly to change.
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